Frequently Asked Questions

The time interval is the time your phone can be inactive before the alert process is initiated. Depending on your phone usage, you can always change this.

When you click the panic button, the AllsWell Alert app instantly sends GPS alerts to selected contacts via SMS and email. Your friends, family, partner, or anyone you’ve added as an emergency contact will know you need help.

The inactivity monitoring feature uses a smartphone’s motion sensor to detect prolonged inactivity periods that may mean something is wrong with the user. Once you exceed the specified time, it automatically sends GPS alerts to selected contacts. The inactivity is tracked during daytime only, and you can configure the interval.

The time you are active is, generally speaking, the time you are awake during the daytime. The phone will start the time interval countdown FROM and TO the time you enter, and will not send alerts during that “sleep time”.

We deliver alerts through SMS and email since SMS doesn’t require an Internet connection and is more visible. Not-moved alerts are sent via push notifications in addition to SMS and email.

Yes, the pre-alert message is sent with the text: “Your phone has not been used for [time]. Alerts will be sent in 5 minutes.” Then the user has 5 minutes to cancel the alert.

In case an alert is sent, the recipients will receive a message stating your phone has been inactive, along with a map showing your smartphone's location.

Go to App Store (for iOS devices) or Google Play (for Android devices). Click the Install button to download the app to your device.

1. Download the AllsWell alert app for your iOS or Android device 2. Enter your name, telephone number, and email. 3. Set your first emergency contact. 4. In the contacts tab, enter the information of another person you want AllsWell to alert (Note: you can delete or add them anytime after setting up your account). 5. Fill out the payment info to subscribe.

AllsWell Alert only works when your smartphone is connected to the server, either through your carrier or Wi-Fi. If your phone remains disconnected for longer than the time interval you’ve set, the server will initiate the alert process.

1. Go to Google Play. 2. Tap your profile icon at the top right. 3. Select Payments & subscriptions in the menu > Subscriptions. 4. Find the AllsWellAlert app. 5. Tap Cancel subscription.

AllsWell Alert uses the sensitive movement detector embedded in each smartphone to know whether it is being handled or moved. In no event does AllsWell Alert monitor what you are using your smartphone for.

Billing for an auto-renewable subscription continues through Apple until you cancel your subscription, regardless of whether you delete your account. After you delete your account on the app, you need to cancel your subscription on App Store: 1. Open the Setting app on your phone. 2. Tap your profile name. 3. Tap subscriptions. 4. Find and select the AllsWellAlert app. 5. Tap Cancel Subscription.

When you travel to a different time zone, and your smartphone is connected, AllsWell Alert automatically adjusts your settings to the new time zone. Please make sure that your wake pattern stays the same.

On your iOS device: you can manage your subscriptions in your account settings on the App Store, where you can see all renewal options and subscription groups. Choose to upgrade, crossgrade, or downgrade between subscriptions as often as you like. On your Android device: to view and manage your Android subscriptions, open the Google Play Store app on your device, then tap the menu button (the three horizontal lines in the top left), then choose Subscriptions. You'll see a list of all the subscriptions and will be able to manage them as you like.

Click the “invite a loved one” button on your dashboard. Then enter a name, a phone number, and an email – and your loved one receives a notification with the link to install AllsWell Alert App. Your phone number and email will be automatically added to the emergency contacts list.

AllsWell requires work on the background to operate consistently. To ensure AllsWell always works during your Active hours and is not closed accidentally or during regular system clean-up, please consider tapping on the Menu in the top right corner of the Dashboard and opening Permissions. Proceed to the information placed under Optional background service. Clicking on Allow background service will redirect you to the article explaining the specifics of each Android phone’s uninterrupted app work. Please follow the instructions for your Android device.